Job Title: Assistant Manager
We are seeking an experienced and dynamic individual to fill the role of Assistant Manager.
About this role:
* Leadership & Team Development: Recruit, induct, coach and develop teams to meet company expectations and deliver excellent customer service.
* Foster a high-performance culture through effective communication, engagement and performance management.
Key Responsibilities:
* Operational Efficiency: Ensure smooth day-to-day running of operations within set standards.
* Health, Safety and Compliance: Enforce policies for all personnel on site.
* Customer Service Excellence: Deliver outstanding service through proactive problem-solving and consistent standards.
* Service Level Management: Monitor and improve service levels, leading recovery plans when needed.
Financial Performance:
* Cost Management: Manage costs effectively and meet financial targets.
* Promote cost awareness and accountability across the team.
Continuous Improvement:
* Process Improvements: Conduct audits and champion change initiatives to improve service delivery.
* Knowledge Sharing: Encourage innovation and share best practices across the team and wider business.
Cross-Functional Collaboration:
* Regional Support: Work collaboratively with regional teams to support business goals.