Know the Role
* Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all
* Delivering impeccable customer service, sharing your knowledge with each customer
* Embody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you
* Ensure that you, your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Business Development Manager where deemed necessary
* Supporting the Business Manager with the daily, monthly and quarterly running of the counter, supporting to create and maintain an atmosphere geared to achieving sales
* Use our HR system, for reporting and employee file manageme
* Assist with 1-2-1s and reviews, championing your team’s ambitions to progress
* Motivate your team to continually strive to improve their artistry and product knowledge, utilising education and training team and resources
* Assist the business manager with event planning and stock management
Know What We\'re Looking For
* Experience leading a team (minimum of 5 people), ideally within the luxury sector
* Passionate for makeup and skincare
* Proven experience leading a team to success within the retail industry
* Adaptable and confident with an ever-changing environme nt
* Positive and can-do attitude
* Strong communication and mathematical skills
* Comfortable working towards and exceeding KPIs
* Punctual and organised
Know How We Work
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
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