Job Description
Key responsibilities will include serving customers with efficiency and in a positive manner, offering advice to customers in relation to the products they require, handling cash and issuing sales invoices and dealing with any queries they may have. Focusing on sales of Parts as the primary range and Milwaukee tools as the secondary range.
Key Responsibilities & Duties
Handle sales from front counter, telesales and email enquiries
Business development, developing new sales through proactive customer contact focusing on achieving targets
Process customer orders, provide product information, and assist with queries
Order stock to fulfil confirmed orders for immediate resale
Receipting of parts
Coordinate orders outbound with warehouse.
Prompt management of warranty and service exchange parts
Processing of cash sales invoices using your own cash sales account and ensure products are paid in full before dispatch
Delivering professional and efficient customer service at all times
Cover warehouse related duties as and when required
Communicate weekly promotions to the customer base.
Adhere to correct working procedures, highlighting any errors or safety issues promptly to management
Report faulty facility / equipment promptly
Interact with customers in a professional and friendly manner.
Efficiently manage and maintain the display and shop area
Replenish stock on the shelves, ensuring a well‑organised and presentable inventory.
Daily deliveries as per customer requirements
Provide cover when needed to promote products via social media keeping content relevant and customer focused
Participate in training and development programmes, in particular product knowledge as required by the Company
Maintain high standards of general housekeeping
Attendance to occasional tradeshows/ exhibitions which may include weekends
Undertake any other duties or activities as required
Skills Profile
Friendly and personable attitude creating good customer relationships
Demonstrate strong attention to detail
Computer literate demonstrating good systems accurac
Demonstrate interest in the products and further
Person Profile
Self-starter
Proactive
Integrity
Team focussed
Customer focused
Flexible approach to work
developing your expertise and product knowledge
Ability to work accurately and efficiently under challenging time constraints
Numerically strong
Negotiating skills
Excellent customer service skills
Excellent communication skills
Excellent interpersonal skills
Flexible approach to work tasks
Strong IT & systems skills essential
Avid interest in Parts, Tools & Equipment
Salary: €40k+ D.O.E
Bonus: Commission based on Sales
Working hours: 8.30am to 5.30pm / 5pm finish Fridays
Saturdays: 1 in 3 to be worked 8am-12midday
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