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Senior customer representative

eTeam
Customer representative
Posted: 4 December
Offer description

Location:Leopardstown, IrelandWork model:RemoteType of contract:6-month contract (sick cover)Our client:A global healthcare company committed to advancing medical innovation and improving patient outcomes through science-led initiatives.Position SummaryResponsible for Sales of the Company's Animal Health products within designated accounts in a specific geographical area. Achieve quarterly and annual sales targets in line with divisional and company business strategy. Build long-term relationships with all relevant personnel in practices/businesses within designated territories. Manage and allocate resources effectively to ensure optimum results. Represent the company in a positive and professional manner at all times. Report sales activities in a timely manner in accordance with company requirements.Key ResponsibilitiesCalls on accounts in designated area in line with divisional and company standardsDevelops business and market share within accounts through SMART objectives and agendPlans and organises time and resources effectively to meet all goals and objectivesTakes ownership and accountability for activity within assigned accounts and territoryAbility to make multiple product presentations utilising appropriate and relevant sales and marketing aidsDemonstrates a sound knowledge of all the Company's Animal Health products and services to ensure optimum resultsBasic working knowledge of competitor's products, pricing and programsIdentifies and develops opportunities within designated accounts to meet specific business objectivesAdjusts work priorities accordingly in line with commercial requirementsCompletes all reports as required in a timely, accurate and consistent manner – reporting sales activities in accordance with company requirementsRecords and reports all suspect adverse events to QPPV as required under company policyEffective organisation of all company materialsUnderstanding and adherence to all company policiesMajor challenges of the role are:Drive for resultsCan be counted on to exceed goals successfully; is consistently one of the top performers; very bottom-line oriented; pushes self and others for results.Integrity and trustIs widely trusted; is seen as a direct and truthful individual; presents the unvarnished truth in an appropriate manner; keeps confidences; admits mistakes; does not misrepresent him/herself for personal gain.Learning on the flyLearns quickly when facing new problems; a versatile learner; open to change; analyses both successes and failures for improvement; experiments and tries new approaches to find solutions; grasps underlying concepts quickly.NegotiatingCan negotiate effectively in challenging situations with both internal and external groups; can settle differences with minimal disruption; wins concessions without damaging relationships; can be direct yet diplomatic; gains trust quickly; has strong timing and judgement.Problem solvingUses rigorous logic and analytical methods to solve difficult problems; seeks effective solutions; probes beyond the obvious and identifies hidden issues; conducts honest analysis and does not stop at first answers.Peer relationshipsFinds common ground quickly and solves problems for mutual benefit; represents own interests while remaining fair to other groups; works effectively with peers; is trusted and collaborative; can be candid and constructive.Time managementUses time effectively and efficiently; prioritises tasks; focuses on important activities; achieves more in less time; able to manage broad responsibilities.QualificationsAt least two years of experience in companion animal veterinary product sales within an Irish environmentEducated to advanced level (or equivalent), with further education to degree level or equivalentSelf-motivated with strong decision-making skillsExcellent written and verbal communication abilitiesIT literacy, ideally including practical use of MS Office in a commercial environmentKnowledge of budgetary control and project management (desirable)Excellent client-facing skills, both written and verbalStrong time management skills and ability to work under pressureAbility to prioritise tasks effectivelyAbility to handle confidential matters with tact and diplomacyHigh attention to detailPersuasive and capable of influencing others successfullyAbility to operate and communicate effectively at various organisational levelsAbility to identify and develop new business opportunitiesEnergy and resourcefulness with the ability to initiate and manage changeStrong team-player mindsetDesirable:Passion and persistenceStrong planning and organisational skillsIn-depth knowledge of the veterinary marketIn-depth understanding of sales processes and account management techniquesSound commercial acumenStrong presentation skills

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