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Customer service agent

Cork
Capita
Customer service agent
Posted: 27 June
Offer description

Search by keywords and/or using the filtering optionsWe are Capita Ireland, a leader in the business process outsourcing market.
More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.

Do you have a passion for providing excellent customer service?
Do you enjoy solving problems and making customers happy?

If so, we want you to be part of our awesome team of Customer Service Advisors.

This role will be hybrid at our office in Clonakilty and the successful candidate will work 15 hours per week.
Job DescriptionJob Title:
Customer Service Advisor - Hybrid Working
Salary & Benefits:
€10,530 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!
Training & Grad Bay:
You will receive full training and support to allow you to have the tools and knowledge to succeed in your role.
Your training & grad bay period will be delivered in our Little Island office for the full duration.
What you'll be doing Handle a high number of customer queries via telephoneAnswer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected processWhat we're looking for: Previous experience working in similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA's and KPI'sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC (including the Microsoft suite, most notably Excel) and data entry skillsBringing a proactive attitude with the ability and ambition to develop role in the futureWhat's in it for you? You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
20 days annual leave + 2 company leave days, plus the opportunity to purchase additional leave - leave entitlement is pro rata to part time hoursaccess to Wrkit – giving you access to lifestyle savings, & discountscost of eyecare vouchers for eye examinations and money towards glasses if requiredCapita is a consulting, transformation and digital services business.
We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens.
We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.
We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.
We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

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