Job Title: Tech Support Professional
Join us in a dynamic and supportive environment where you can develop your skills and expertise as an IT support professional. We are seeking a highly motivated individual to join our team, providing top-notch technical assistance to end-users both remotely and onsite.
About the Role:
* Provide exceptional service to end-users via help desk system and in-person support
* Assist with common applications, operating systems, and basic network issues
* Perform Active Directory user and group administration
* Offer guidance and support for common software applications, including Microsoft Office and email clients
* Efficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process
* Install and configure computer hardware and peripherals, operating systems and applications
* Troubleshoot and refer hardware faults to third parties when necessary
* System Administration: amend privileges/security permissions on server shares, setup of new shared folders on existing shares
* Deal with how-to and information requests, including data security and ICT policies
* Liaise with local and national ICT teams to resolve recurring issues
Requirements:
* 3-5 years' experience in an IT support role
* Any experience working in cleanroom manufacturing environment is a plus
* Proficiency with Windows operating systems
* Familiarity with common software applications (e.g., Microsoft Office, email clients)
* Brief understanding of networking principles
* Knowledge of Active Directory
* Experience with IT ticketing systems
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Customer-focused attitude with a commitment to high-quality service
* Eagerness to learn and grow within the role
Benefits:
* Pension
* Annual Leave
* Bike to Work