We are currently inviting applicants for a fulltime role as Receptionist to join our front of house team.
As a member of this team, you will be assisting in the day-to-day running of the department which includes taking bookings, checking guests in and out of the hotel, allocating rooms and keys, answering the phone and is the main point of contact of the guests.
Knowledge and experience in the following areas is essential
1-2 years previous hotel 4*/5* front office experience.
Fluent English both oral and written.
Experience with Hotsoft and Table path is preferred but not essential.
Shares our passion for delivering the highest standard of customer service.
Have excellent communication, procedures, and administration skills.
Personal Qualities
Ability to show a positive attitude towards guests and colleagues at all times.
Be self-motivated, being able to work alone with good personal organization.
Excellent communication skills
Attention to detail.
Excellent interpersonal skills.
Duties include but are not exclusive to
To welcome guests on arrival and at all times in warm and friendly manner, using guest name where possible.
To check in/out guests effectively using computerised system.
To ensure that any additional requirements for guests are offered, i.e., dinner reservation, porter etc.
Dealing with any guest requests/queries in a polite and attentive manner and reporting any problems to the Front of House Manager.
To correctly take messages for guests/staff ensuring that date, time, message, from/to and initials are noted.
To ensure that all charges are posted correctly onto room bills.
Maximising all sales opportunities at the desk.
Castlemartyr Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
We have full-time and part-time positions available on rostered basis, which includes weekends and evening shifts.
Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.
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