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Working as part of a team, Client Analyst are critical to the success of our client relationships and Global Fund Operations. Client Analyst work as part of a Client Team managing the various aspects of the Funds Order lifecycle, ensuring excellence in service delivery towards our valued Clients.
The Client Analyst role encompasses a wide range of tasks including:
* Order execution subscriptions, redemptions and switches
* Transfers execution and settlement
* Middle office and settlement functions for trades
* Client queries and client support / management
* Mandatory Corporate Action Cash & Share events
* Securities Reconciliations
* Ad hoc projects as required
Your Responsibilities
The Client Analyst will work as part of a team dedicated to key activities in the trade lifecycle. They will gain exposure and experience in key client-facing tasks, working with some of our largest Clients within the Client Team, and will be responsible for:
* Trade and transfer placement and settlement
* Investigation and application of cash proceeds to client accounts
* Monitoring and follow-up of client orders to ensure timely settlement
* Corporate Action execution and settlement
* Investigation of reconciliation breaks
* Providing and driving service excellence in all client interactions
* Being risk-aware and taking steps to minimize errors, fully complying with procedures and staying updated on changes
* Escalating and advising management on relevant issues
* Liaising with internal departments, fund administrators, and third parties
* Maintaining a continuous improvement mindset; seeking feedback and implementing process automations and streamlining
* Assisting in project work as needed
* Living the company culture emphasizing People, Customers, Results, and Community
Your Profile
* At least 3 years of experience in the funds industry
* Strong multi-tasking and adaptability skills
* Proactive with good organizational skills and initiative
* Ability to work under pressure and meet deadlines
* Excellent problem-solving skills
* Good interpersonal skills, able to work independently and in teams
* High accuracy and attention to detail
* Excellent verbal and written communication skills
* Ability to work in a diverse, friendly team environment
* Responsibility-taking and reliable delivery
* Willingness to learn key aspects of the funds industry
* Dedication, teamwork, communication skills, flexibility, and proficiency with MS Office applications
Note: This job description is not exhaustive. Employees may perform other duties as needed. Our culture emphasizes People, Customers, Results, and Community, which are core to our success. We are committed to an inclusive environment where everyone can reach their potential. We offer responsibilities early in your career, hybrid work, attractive benefits, international environment, and career growth opportunities.
Additional Benefits & Work Environment
* Mobility options including job tickets, e-bikes, and free parking
* Modern office environments with collaboration spaces, free drinks, and meal allowances
* Health and wellbeing programs, insurance options, and discounts
* Competitive salaries, pension schemes, share plans, bonuses, and subsidies
* Flexible work arrangements including remote work and flexible hours
* International collaboration with colleagues across 60+ locations
* Development programs, mentoring, training budgets, and further education opportunities
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