Based in our Wexford office, Howden Ireland are delighted to have a vacancy as a Claims Executive who will be an integral part of our wider Claims team.
As a Claims Executive, you will be responsible for reporting, managing and processing insurance claims efficiently while delivering excellent customer service. Working within Howden Ireland, you will liaise with clients, insurers, and third parties to ensure claims are handled promptly and fairly. This role requires strong negotiation skills, attention to detail, and the ability to manage multiple claims simultaneously.
Key Responsibilities:
* Manage a portfolio of claims across various insurance lines (e.g., motor, home, commercial, liability).
* Act as the primary point of contact for clients, providing guidance and updates throughout the claims process.
* Informing Account Executives of any potential problems/issue effecting client expectations
* Liaise with insurers, loss adjusters, solicitors, and third parties to progress claims efficiently.
* Review policy coverage, assess liability, and negotiate settlements where necessary.
* Ensure all claims are handled in compliance with regulatory requirements and company policies.
* Maintain accurate claim records using Howden's management system.
* Reporting Claims to Insurers promptly
* Process claims documentation, ensuring all necessary information is collected and verified.
* Prepare Claims Experience for renewal submissions in a timely manner
* Prepare reports on claims trends and performance for senior management.
* Assist with auditing claims files to ensure quality control and regulatory compliance.
* Identify potential fraudulent claims and escalate them appropriately.
* Provide technical advice to clients on claims procedures and best practices.
* Support other departments with claims-related queries and policy interpretation.
* Assist with training junior team members on claims processes if required.
Key Requirements:
* 2+ years' experience in claims handling, ideally within an insurance brokerage or insurer.
* Strong knowledge of general insurance policies and claims processes.
* Excellent communication and negotiation skills.
* Ability to work efficiently in a fast-paced environment and manage multiple claims.
* Proficiency in claims management systems.
* A customer-focused approach with strong problem-solving abilities.
* Minimum CIP qualification
* Experience dealing with commercial insurance claims.
* Familiarity with Central Bank of Ireland regulations related to claims handling.
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