Job Title: Duty Manager
Location: Bow Street, Dublin 1
Contract: Permanent
About Jameson Distillery Bow Street
Our Visitor Experience at our Jameson Distillery Bow St is the most celebrated address in Irish whiskey since 1780 and a centre piece of Smithfield. At our Visitor Experience in the heart of Dublin 7, the story of Jameson comes to life through our World's Leading Distillery Tour, cocktail-making classes, premium whiskey tastings and blending classes. Each year we welcome thousands of visitors from all across the globe through our doors, where we connect our guests to our world class whiskey production process and deep-rooted history.
The Jameson Distillery Bow St is the most-visited whiskey experience in the western world, and we are proud to have received the award as the "World's Leading Distillery Tour" for five consecutive years.
About the job
We are currently seeking a
Duty Manager (permanent contract)
to join our team. Reporting to the Operations Manager, the Duty Manager coordinates the day-to-day operations of the Jameson Distillery Bow St.
What's involved?
* Responsible for the opening / closing of the venue, making sure that the visitor centre is ready to welcome our guests each day.
* Oversee daily operations and ensure that all departments are adequately resourced throughout the day for smooth delivery of all our tours and services.
* Carry out the duties as outlined in the daily Duty Manager checklist.
* Act as point of contact and visible management presence onsite, accessible to guests and staff as needed.
* Maintain excellent safety and hygiene standards, accountable for the health & safety of the site for staff and guests.
* Assist in coordinating events, liaising with stakeholders to prepare and deliver events.
* Provide ongoing feedback to senior management on current internal practices, risks to the organisation and opportunities for improvement.
What we're looking for
Essential Criteria
* Third level qualification in one of the following areas is a distinct advantage:
* Business or Tourism / Hospitality
* Event Management
* HR, Training & Development or People Management
* A minimum of 2 years in a supervisory / management role in the Tourism or Hospitality sectors.
* Experience coaching and developing team members.
* Excellent communication and relationship management skills.
* Experience in managing budgets and allocating resources.
* Fluent in English.
* Strong customer focus and a passion for delivering the best possible guest experience.
Desirable Criteria
* A problem solver who works well under pressure.
* Strong numerical skills.
* Very organised and skilled at executing administrative tasks.
* Good planning, organising and project management skills. Excellent at time management.
* Experience in coordinating events an advantage.
* Commercially astute, aware of how brands are built.
* Tech savvy with competency of Microsoft Office.
* HACCP aware.
What we offer
We understand our people are our special ingredient. We treat our employees with respect and offer an environment that is engaging, supportive and collaborative. We understand that employees require different supports at different stages of their working lives and our benefits, perks and programmes look to support your employee journey. We want to make you feel recognised and valued for your contribution to our shared success. Some of offerings include;
* Sunday/Bank holiday premium:
1.5 times hourly rate on a Sunday & double pay on a bank holiday
* Profit share:
An annual profit share scheme to reward your contribution to the company's success.
* Allowance:
An annual allowance to spend on our portfolio of products and merchandise, for you to enjoy responsibly.
* People Development:
We enable continuous development for our people at every stage of their careers through our people development, online learning, and leadership training programmes.
* Family leave:
fully paid maternity, parent and paternity leave, allowing you spend precious time with your new family member
* Parental Support:
Our 'Reconnect' programme includes access to a workplace parenting coach, a phased return to work and a supportive environment for new parents
* Health & Wellbeing;
Our Wellbeing Programme "THRIVE" supports employees across the three main pillars: Life, Body and Mind
* Charity Days:
up to 2 days paid leave every year to volunteer at a charity of their choice
Like a well-blended whiskey, we believe that diverse perspectives make us better and we welcome people from all backgrounds and experiences to create together the spirit that makes us great.
Interested in joining us?
Please follow the Apply Link and upload your details and answer some basic questions so we understand your interests clearly.
To learn more about our careers, go to our careers page