The Deputy General Manager will assist the General Manager in the smooth and efficient running of the Hotel ensuring standards are met at all times.
To liaise with and support all Heads of Departments regarding the daily operations of the hotel and assist in budgeting and forecasting.
Responsibilities: Responsible for the overall running of the operation to high four star standards.
In the absence of the General Manager, the Deputy General Manager will manage the business in accordance with the policies, strategies, and standards set.
In consultation with the General Manager, produce a plan to develop and expand the food and beverage business and improve the conference revenue.
Ensure control, procedures, and systems are improved and maintained throughout the hotel to ensure smooth operations.
Forward plan for the business and ensure correct staffing is maintained while adhering to labour budgets.
Audit and monitor standards to ensure guests receive high standards of service throughout.
Ensure SOP manual in all departments and training is carried out to ensure all team members work to the same standard.
Assist with facilities management of the property to ensure high levels of maintenance are achieved.
Motivate and coach the team, developing senior team members and fostering a training ethos in the hotel.
Correspond and communicate with guests showing a high level of competence in letter/email writing and complaint handling.
Oversee risk management and health and safety.
Assist the General Manager with KPIs to drive business and ensure targets are met.
Assist the General Manager in achieving the strategic plan.
Carry out duty management shifts.
Qualities Required for the Role: Experience from Hotel Operations in Ireland, ideally with strong food/beverage and rooms knowledge at Deputy/Operations Manager level.
A natural leader with excellent communication skills.
Warm, outgoing personality with a good presence on the floor.
Solution-oriented and able to work on own initiative.
Possess very high standards and attention to detail.
Flexible with the ability to multitask.
Previous experience in managing a team is essential at Operations and/or Deputy General Manager level.
Standards-oriented – capable of raising the level of service in the building.
HTAL24.
Skills: Management, Operations, Customer Service
Benefits: See Description
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