Quality Assurance Specialist
We are seeking a highly skilled Quality Assurance Specialist to join our team.
* Key responsibilities include:
* Monitoring employee performance through coaching and guidance
* Enhancing Rep performance through training and development
* Supporting Market Team Leads in educating and developing all Reps
* Mentoring auditors on audit tools and systems
* Developing process documentation and aggregating feedback about functionality
The ideal candidate will possess the following essential competencies:
* Quality Awareness
* Communication Skills
* Teamwork
* Analytic and Problem-Solving Skills
* Time Management
* Pro-activeness
Candidates should hold a Bachelor's degree and have relevant experience in content moderation and trust and safety, as well as proficiency in Excel.