OverviewWe are recruiting an energetic and enthusiastic Administration Manager to join our team at Glanmore Foods. This is a full-time role, 40 hours per week, Monday to Friday. Reporting to the Operations Manager, you will be responsible for the full management and oversight of the Administration Team at Glanmore Foods. The Administration team is responsible for setting up schools, aligning to the correct logistic route, and ensuring the orders per school reach the production factory. The team consists of a Senior Administrator, Customer Service Lead, and Order Processors. This is a great opportunity for an experienced Administration Manager who will have the opportunity to take ownership of the administration function and embed efficiency and operational improvements.
Responsibilities
Manage, lead and motivate the Administration Team
Embed best practice in customer service
Manage the setup of new schools
Manage the coordination of school changes, holidays and class lists
Manage the school rollovers with the new academic year
Oversee the preparation, printing and distribution of production sheets
Manage the communication with key stakeholders on changes to production
Ensure all menus are up to date prior to deliveries
Manage the Parent App and oversee updates to the App
Be up to date on all services and provide support to schools on hot/cold food orders
Coordinate school closures, with the schools directly and through the order system
Oversee the Customer Service Ticketing System and SLA’s
Embed administration efficiencies, which may include technology advancements
Qualifications
Proven experience in administration management, ideally within manufacturing sector
Understanding of supply chain, production and logistics
Excellent analytical, leadership, and communication skills
Ability to thrive in a fast-paced, deadline-driven environment
Experience in Change Management
Experience in system use and app management
Ambitious high performer with energy and resilience
Experience managing multi-channel customer service: phone, email, live chat, and social media
Comfortable making decisive actions in uncertain, fast-paced environments
Experience coaching or mentoring team members (advantage)
About Us
Glanmore Foods is part of the Compass Group, located in Blanchardstown, Dublin. At Compass Ireland, our people are our business. We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Privacy and data
Please review our Privacy Notice for details on how we maintain, protect, and why your personal data collected when you apply for a job with Glanmore Foods. We will not retain any CVs or job applications for longer than necessary.
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