Renewal Manager, Strategic Accounts (EMEA)
Sprout Social is looking to hire a Renewal Manager, Strategic Accounts, to support the Sales & Success team.
We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths.
What You’ll Do
* Work with the Managers and CSMs of the Strategic/Key/Major Customer Success teams to outreach to customers to manage the Renewal process, engaging a CSM for any value-based discussions.
* Identify potential account growth opportunities.
* Continuously refine Renewal strategies to maximize retention.
* Provide accurate forecasting to the Head of Customer Success.
What You’ll Bring
Sprout Social is looking for an ambitious, tech-savvy Renewal Manager who is focused on cultivating strong relationships and loyalty with Sprout’s customers. The ideal candidate is passionate about customer success and executing on a renewal process designed to increase the client experience.
* 4+ years of experience in sales, customer success or business services with strong emphasis on customer retention
* Documented success contributing to shared portfolio retention and growth goals
Preferred qualifications
* SaaS/Software/Technology experience
* Excellent communication, writing skills and a passion for customer experience
* Experience with Salesforce.com or similar CRM
* Excellent organizational skills (high importance)
How You’ll Grow
Within 1 month, you’ll plant your roots, including:
* Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
* Partner with the Leader of Customer Success to define key success metrics for your role and how you will measure against them.
* Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
* Acclimate yourself with the day to day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our Revenue Enablement team.
Within 3 months, you’ll start hitting your stride by:
* Receive your dedicated book of renewal business and begin familiarizing yourself with your customer base.
* Work with customer buyers and approvers from varying departments (Marketing, Operations) to secure necessary approvals
* Respond to high-impact customer issues in a fashion that inspires continued customer loyalty.
Within 6 months, you’ll be making a clear impact through:
* Maintain product expertise across our platform and serve as the central contact for your customers for renewals.
* Contribute to achieving quarterly assigned team sales retention quotas, including identifying upsell, cross-sell and expansion opportunities where applicable
* Partner with Customer Success Manager and Customer Growth sales team to drive increased or flat renewals and to ensure alignment and awareness on renewal activity
* Review to-date performance with your manager, identify areas of improvement and establish a plan for career development.
* Document activities in Salesforce, prepare and maintain accurate reports and forecasts
* Become a Sprout Social and Social Media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help assist in conversation around extending contract terms
Our Benefits Program
We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:
* Insurance and benefit options that are built for both individuals and families
* Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
* High-quality and well-maintained equipment—your computer will never prevent you from doing your best
* Wellness initiatives to ensure both health and mental well-being of our team
* Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
* Growing corporate social responsibility program that is driven by the involvement and passion of our team members
* Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting
Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland and/or the UK, we will accommodate you as best as possible.
If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.
Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.
Apply now
Back to all jobs
About Sprout
Sprout Social is a global leader in social media management and analytics software. Sprout’s intuitive platform offers comprehensive social media management solutions, including publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered business intelligence to more than 30,000 brands. Founded in 2010, Sprout has a hybrid team located across the globe. Sprout Social has been recognized as a Glassdoor Best Places to Work, PEOPLE Companies that Care, Great Place to Work Best Workplace for Parents and more.
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun.
#J-18808-Ljbffr