Job Description SummaryWorks as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance and tenancy administration, and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.Key Role ResponsibilitiesWorks as part of a team, supporting and respecting other team members, to deliver exceptional resident living.Supports the creation of a positive, memorable experience for residents.Delivers all aspects of customer service, including a comprehensive front-of-house service anticipating and exceeding resident expectations.Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.Supports events and activities within the Community.Establishes and maintains relationships with university clients.Develops and maintains local knowledge and information resources relevant to resident needs (e.g., travel, entertainment, and amenities).Completes administrative tasks including logging maintenance requests, filing and preparing notices, and updating databases.Undertakes marketing activities such as attending open days and leafleting to promote the property.Carries out sales and leasing activities including viewings, following up on enquiries, and sales conversions.Assists with summer Community preparations, including move-in and move-out processes.Completes Health and Safety compliance activities in line with the Company’s policies and procedures.Participates where required in an on‑call roster to provide out‑of‑hours emergency support for the Community.Chases outstanding rent arrears following rent‑collection procedures to meet property targets.Promotes tenancy extensions and other revenue streams such as vending.Raises purchase orders in accordance with procedures.Ensures tenant refunds are completed in a timely manner and in line with Greystar’s policy.Works to maximise efficiency of utilities.
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