Minimum qualifications
* Bachelor's degree or equivalent practical experience.
* Experience with computer hardware and server hardware or troubleshooting/diagnosing.
* Experience with operating systems and networking protocols.
Preferred qualifications
* Experience in maintenance and monitoring of server systems.
* Experience in project management and leadership.
* Experience working within a data center or network operation center environment.
* Experience with Linux operating systems.
* Ability to collaborate and partner with teams to overcome issues.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
The AI and Infrastructure team works on the world's toughest problems, redefining what's possible and the possible easy. We empower Google customers by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Googler Cloud customers, and billions of Google users worldwide. We're at the center of amazing work at Google by being the "flywheel" that enables our advanced AI models, delivers computing power across global services, and offers platforms that developers use to build services.
In AI and Infrastructure, we shape the future of hyperscale computing by inventing and creating world-leading future technology, and drive global impact by contributing to Google infrastructure, from software to hardware (including building Vertex AI for Google Cloud). We work on complex technologies at a global scale with key players in the AI and systems space. Join a team of talented individuals who not only work together to keep data centers operating efficiently but also create a legacy of driving innovation by building some of the most complex systems technologies.
Responsibilities
* Contribute to and lead efforts/projects in the deployment, maintenance, and support of Google Cloud region (e.g., cloud data center) infrastructure.
* Lead troubleshooting and resolve critical or escalated technical issues regarding affected equipment.
* Diagnose and repair broken equipment, including servers, networking and storage devices.
* Install and maintain switches, routers, and other large-scale networking gear.
* Resolve technical issues (e.g., hardware, software, application, operational, process) using different tools until the final resolution is communicated with different stakeholders.
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