We're seeking a seasoned Operational Leader to join our Integrity Operations Team. Our team is dedicated to creating a safe atmosphere for Meta's global communities through exceptional support, education, and care. We pride ourselves on preventing online and real-world harm by developing fast, scalable solutions to address safety-related incidents on our products. By collaborating with cross-functional teams, we strive to create the best possible experience for our platforms.
Key Responsibilities:
* Manage and improve day-to-day operations against quality and efficiency targets in a dynamic environment.
* Analyze and audit data to identify user trends and malicious behavior, and suggest recommendations to enhance operations.
* Use problem-solving skills to resolve complex business problems and lead investigations into potentially abusive content or real-world threats.
* Build partnerships to develop better solutions for our community and users.
Requirements:
* A bachelor's degree (BA/BS).
* At least 2 years of experience in an operations, technology, management consulting, or equivalent environment.
* Strong analytical and problem-solving skills.
* Experience communicating with various audiences, including engineering and technical teams.
* Ability to use sound judgment and exhibit composure under pressure.
Bonus Requirements:
* Experience working with data tools such as SQL, SAS, and data visualization tools.
* Strategic thinking with analytical and problem-solving skills.
* Knowledge of programming languages like Python, R, or SQL.
Industry: Internet