About Sigmar Recruitment are recruiting on behalf of a well-established organisation in the technical industry. They are looking to add an additional Administrator to their Helpdesk Team.
This role will be based in Dublin, and you should either be local or willing to commute.
The ideal candidate will have experience within a Technical/Helpdesk role prior. The employer is open to any experience as long as you bring the eagerness to learn.
Key Responsibilities:
* Scheduling maintenance queries
* Liaising with engineers and booking them into various client site calls
* Ensuring smooth running of the Helpdesk and coordinating queries
* Communicating effectively with clients and actioning urgent calls or queries
* Ensuring IT system accuracy and storing data
You will also assist other team members with projects.
Requirements:
The employer desires previous experience in a Helpdesk/Contact Centre role.
A background in Engineering, facilities, or construction is desirable.
Excellent abilities working with IT Systems and Microsoft Office packages are required.
Excellent communication skills and the ability to deal with escalations and urgent queries are necessary.
Confident in working in a busy environment with a friendly, close-knit team.
What You Can Expect:
A 35-hour week, Monday to Friday, fully office-based.
Training is provided due to a strong wealth of experience from the team.
Opportunity for growth within the Company.