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The Field Service Engineer provides technical support and advice to users across multiple sites, platforms and technologies. S/he will also be responsible for completing maintenance days, managing days and implementing IT projects for our clients. S/he will respond to escalations requiring on-site support to resolve issues on customer sites.
The postholder reports to the Head of Technical Solutions on a day-to-day basis.
Key Accountabilities
* Working across teams and closely with our customers, promote and deliver high-quality technical support.
* Responding to and resolving technical issues for our customers both remotely and onsite as required.
* Completing remote and onsite recurring maintenance checks.
* Working on customer sites for managed days.
* Manage set-up activities for small to medium-scale deployments/projects.
* Ensure changes and enhancements are carried out to the required standard and on time.
* Always maintain clear and efficient communication with management and customers.
* Achieve KPI’s for each of the services delivered.
* Maintain effective internal and external relationships with vendors, customers and service providers.
* Develop, review and maintain support documentation to assist others in restoring services and reducing the impact of unplanned outages.
* Research and test new product offerings which may become part of our service offerings.
* Escalating issues to management as appropriate.
Education & Training
* Maintain continuous personal development and participate in team-based development, education, training and learning.
* Induction and training for assigned staff as required to maximise skill resources (to include workplace placements where applicable).
The above is not intended to be a full list of all duties involved, and consequently, you may be required to perform other appropriate duties assigned to you from time to time.
Essential Requirements
* Relevant third-level degree and/or minimum 2-3 years industry experience in a similar role.
* A strong working knowledge of Microsoft 365, Azure, SharePoint, Teams and Microsoft 365 Security and Compliance is essential for this role.
* Full Clean Driver’s License.
* Technical Knowledge of the following:
Microsoft 365
* Azure
* Azure AD
* Exchange Online
* SharePoint / OneDrive
* Teams
* Intune
* M365 Security & Compliance
o Virtualisation – Hyper V & VMware.
o Storage Area Networks (SAN’s).
o Disaster Recovery, including Datto BCDR and Azure Site Recovery or equivalents.
o MS Windows Server: 2008, 2012, 2016, 2019, 2022
* Domain Controller Setup.
* Active Directory Administration.
* Group Policy Management.
* DHCP & DNS Management.
* AD Domain Migrations.
* Remote Desktop Server configurations.
* SQL Server setups.
o MS Exchange 2010 and above.
o Windows 7, 10, 11.
o Networking
* Managed Switches.
* VLAN’s.
* Wireless Access Points, stand-alone, mesh.
* Routers / Bridging.
o Security
* Firewalls such as SonicWall, Fortinet, Cisco, other.
* Spam Filtering.
* Web Filtering.
* Endpoint protection such as Bitdefender,
* Security best practices
o Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup.
Apply today!
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