Posted: 11 June
The role
Sales & Retention Agent (Dual‑Skill Role)
We are currently seeking a Telesales & Retention Agent to join our growing team. This is a dual‑skill role, responsible for both inbound and outbound sales as well as customer loyalty and retention. You will play a key role in attracting new business, converting inbound leads, and proactively engaging with existing or previous customers to retain their business.
This position requires strong outbound telesales experience, a customer‑focused mindset, and the ability to meet sales and retention KPIs.
Location: Slane, Co. Meath (possibility of relocating to North Dublin within 12 months)
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM
Key Responsibilities
Manage both inbound and outbound sales inquiries professionally and effectively.
Proactively engage with new prospects and former customers to drive conversions and win‑back campaigns.
Support customer retention efforts by identifying at‑risk customers and offering tailored solutions to retain business.
Meet and exceed individual and team targets for sales and customer retention.
Utilize MS Office tools to manage customer data, sales leads, and generate accurate reports.
Collaborate with team members across departments to achieve common goals.
Stay updated on product knowledge and market trends to better serve customer needs.
Requirements
Minimum 3 years of sales experience, preferably in telesales or retention roles.
Proven success in cold calling, customer win‑backs, and inbound sales conversion.
Strong retention skills, with the ability to diffuse customer concerns and reinforce value propositions.
Proficient in MS Office applications including Word, Excel, and Outlook.
Excellent communication and interpersonal skills.
Results‑driven, self‑motivated, and adaptable to a fast‑paced sales environment.
Strong English language skills (written and spoken).
Ability to commute to Slane, Co. Meath, and willingness to relocate to North Dublin if required within the next year.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
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