Le Meas Executive Search
are delighted to partner with a Multinational Insurance Company to hire a Operational Specialist
(French & English Speaking)
to their Dublin operation.
Key Responsibilities:
* Monitoring and testing of delegated activities to partners such as but not limited to: Sales/ Distribution, Subscriptions Process, Claims and Complaints Handling, while adhering to defined SLA's, Fraud, Freedom of Services (FOS) checks and AML checks.
* Analyse data from scorecards collected by the first line to monitor the partner's performance on the above-mentioned delegated activities
* Liaise with Risk function to ensure control results are integrated into our risk assessment and monitoring framework
* Maintain strong communication with internal stakeholders to ensure continuous alignment with compliance standards and any new requirements
* Perform onsite and/or remote controls of partner processes, procedures and systems to ensure activities align with contractual obligations, quality and regulatory standards
* Assess the partner remediation plans followed up by the first line of defence in case of identified weaknesses and define the corresponding effectiveness
* Monitor and assess additional ad-hoc gaps identified within different business teams
* Assist in maintaining up-to-date procedures due to operational changes or regulatory requirements
* Identify system and process gaps and initiate the implementation of corrective measures
Required Qualifications & Experience:
* Degree in Business Administration, Finance, Law, or a related field
* Professional experience in audit or on-site control is an advantage
* 3-5 years proven background in Life/Non-Life/General/Motor Insurance environments.
* Strong working knowledge of Microsoft Office
* Knowledge and understanding of mitigating outsourcing risk and regulatory requirements for managing an outsourcing framework
* Language: Fluent English & French. 3rd language an advantage (Italian, Spanish, Portuguese, German or Polish)
* Excellent presentation skills to all stakeholders (internal stakeholders including Senior management and external stakeholders)
* Excellent analytical and problem-solving skills
* Ability to regularly travel in Europe
* Ability to maintain high ethical standards and handle sensitive information responsible
If you have the relevant experience and would like to learn more please submit a CV through LinkedIn or to