Hiring Manager: Paul AttisanoTalent Acquisition Advisor: Gemma MaddenJob Code Level: IZ-CLD-P4Refer Your Friends!Your impactOpenText Cloud Services is seeking a Senior Cloud Systems Engineer. The Cloud Services team Provides IT Governance for Public Cloud environments, manages Opentext Commercial environments, manages Opentext Lab/SIT environments, and manages the Commercial and Lab/SIT AD/IAM services. Must possess strong analysis & troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid pace environment with a willingness to undertake new challenges.What the role offersProviding high-quality technical support, effectively analyzing issues, providing issue resolution, and customer notificationActively participates in self-improvement, process, and technology training programsContinually strives to expand comprehension of troubleshooting methodologiesWork cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teamsSubmit and provide new content to knowledge baseWork on-time resolution and quality compliance of escalated tickets or incidents as per the agreed SLAParticipate in documentation and product reviewMay provide technical leadership and training for new and existing products within the technical areaPerform other/additional duties and projects that may be periodically assignedHave financial and cost-benefit knowledgeProviding insightful analyses on the efficiency, quality, and economics of Cloud Operations based on empirical dataDeveloping standards and high-level architecture designsWhat you need to succeed5+ years of experience with managing operational cloud and related projectsSolid experience managing, monitoring, and supporting high-traffic environmentsExperience collaborating with Web/Software Development /Engineering and Architecture teamsExperience working with diverse teams on project management capacity to improve operationalizationExperience capacity planning and auto-scaling infrastructure5+ years of experience with AWS, GCP, or Microsoft AzureExperience with GCP, AWS, AzureExperience with GCP, AWS, Azure permission, and role managementExperience with GCP, AWS, Azure project / Account / Subscription CreationExperience with Cloud NetworkingExperience with Kubernetes (AKS, EKS, GKE)Experience with CodeBuild, CodePipeline, StepFunctions, and CodeCommitExperience with CI/CD PipelinesExperience with Control Tower and Customizations for Control Tower (CfCT)Experience with Service Control PoliciesExperience with Security Hub, GuardDuty, and ConfigExperience with CloudTrail and LoggingSome scripting/programming in a language like Python, YAML, JSON, BASH, or PowerShellExperience with Terraform, Packer, and AWS CloudFormationExperience deploying and supporting Linux and Windows serversExperience designing and operating platforms to support off-the-shelf softwareExperience troubleshooting IAM access issues, with monitoring and reportingOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR.Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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