Company description: At Vital Healthcare we provide the medical devices, medicines and diagnostic products that help healthcare professionals and patients across the Island of Ireland and the UK manage illness and restore health. But what we deliver is more than simply the mechanics of treatment. We seek to be the best service provider of Medical Devices, Medicines and Services to the healthcare sector. Our brands in Ireland include Fannin & Medisource. With the heritage of care giving dating back to 1829 we have the track record to support our claims. We deliver confidence in our ability, we have the financial strength to sustain and develop our business which is underpinned by our dedicated workforce. Fannin is continually expanding its product portfolio in both the medical and pharma sectors both organically and through acquisition. We have an active partnering strategy and are always seeking partnership opportunities in the fields of pharmaceuticals, medical devices and diagnostic products. Whether youre a manufacturer seeking a distribution partner for the UK or the Irish market, a healthcare professional looking to commercialise an innovative concept, or a start-up in the med-tech sector, Fannin has expertise to deliver your products. In recent years, we have made a number of acquisitions in the pharma and medical devices sectors which provide us with the perfect platform for growth in our existing markets and new growth areas. All of these relationships mean that we can bring you more more products, more know-how and more ways to care for life. For information about job opportunities at Fannin and across the wider Vital Healthcare business, please our careers site. Job description: CCS Supervisor Location: Aerodrome Business Park, Rathcoole, Co. Dublin Department: Community Care Services Reports to: CCS Operations Manager Contract type: Permanent The company has been successful in tendering for the provision of managed services for appliances & aids for daily living. This service includes the delivery, collection, decontamination, cleaning, asset management, repair and disposal of various types of medical and non-medical devices and services provided to the community. Principal Duties and Responsibilities: The supervisor will be responsible for the management of the service, i.e. cleaning, maintenance, service & storage of equipment, to and from the warehouse. Supervision of staff i.e. drivers, cleaners, warehouse, QC, scheduling and associated staff and repair technicians Ensure the work schedule for each day is achieved, liaising with all key personnel as required Monitor capacity and constraints and allocate resources and equipment as appropriate Oversee the development of the load and route plan on a daily basis, ensuring it is optimised and configured to meet targets Assess daily completion levels and analyse data to assess performance, understand the variances to plan and engage in continuous improvement / business process re-engineering Control and maintenance of warehouse and equipment cleaning facilities Developing and maintaining procedures, databases and equipment files. Review and revision of process and equipment maintenance documentation and SOPs as necessary. Ensure facility is in line with current infection control procedures Build an effective team by leading, directing and motivating assigned staff, set objectives and ensure they are achieved Ensure calls are responded to within the requirement of the service level specification Co-ordinating service jobs on Service and Repair (S&R) calls Maintenance of spare part inventory and inventory management system and data Monitoring in house repairs and service to ensure cost efficiency and the standard of work Communicate effectively with internal and external customers, responding to their issues and queries Cycle counts, stocktakes and stock management Maintenance of spare part inventory and inventory management system and data Supervision of the asset management, cleaning process, repairs and service system Co-ordinating and ensuring staff are trained appropriately Checking of completed work and reporting on a weekly basis Preparation of key performance indicators Assist in the recruitment, selection and ongoing development of personnel and ensuring induction and appropriate training is delivered Investigation and management of customer issues/complaints Drive quality, service and cost reduction initiatives Act as liaison with sub-contractors for vehicles, waste management, utilities, equipment maintenance etc. Managing maintenance contracts and working with/supporting contractors. Flexibility to perform scheduling and other essential tasks as required Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and company and EHS regulatory requirements. Ensure that housekeeping standards and excellent techniques are practised, within the facility at all times, and maintained to a very high standard. Carry out all activities in compliance with company, EHS & regulatory requirements Participate in Cross-Functional teams, as necessary. Ensure compliance with all quality, health & safety, company and customer site regulations. Organise and Manage directly employed staff and specialist subcontractors, to ensure efficient and effective execution of planned and reactive maintenance Dealing with issues and queries from customers and investigation of complaints Adhoc duties as required by the role and directed by the CCS Warehouse & Operations Manager Profile description: Qualifications and Experience: The successful candidate will ideally have: A full, clean driving License Three years previous experience in a similar role, ideally in a service environment Experience in a busy warehouse environment, i.e. goods in, pick, pack and dispatch operations. IT literate Strong MS Office skills is essential with SAP experience Ability to analyse and assess information and to express proposals in business terms Capability of working on own initiative without close supervision as well as a member of a team Strong internal & external customer focus Attention to detail Ability to work to deadlines and manage a multitasking environment Other information: Occasional requirements to work beyond normal working hours and to travel to other Fannin sites will be expected. You will be expected to attend internal & external training courses Shift work and out of hours will be a requirement. Excellent remuneration package commensurate with experience will apply FANNIN IS AN EQUAL OPPORTUNITY EMPLOYER Although the above is a description of the requirements of your job, as stated in your contract of employment, you may be required to carry out other reasonable duties as the Company may require from time to time. Skills: People Management MS Excel Stakeholder Management Benefits: Bonus Canteen Paid Holidays Parking