Role Description The Security Service Delivery Manager is responsible for overseeing and leading the delivery of services as part of the Shared Service Delivery Program ensuring that these services meet the required business regulatory compliance and control outcomes.
This role practices a collaborative approach where multiple stakeholders and/or departments work together to deliver services.
This role is expected to 1 maximize the delivery of cyber capability specialty from teams to support our complex organization while 2 promoting a holistic view of cyber solutions and approach breaking the barriers of siloed ways of doing things through transparency.
Note: This is a hybrid role, requiring the successful candidate to go onsite in our Tralee office.
Role Objectives Delivery Management Holistic viewapproach in forming a strategy plan in the delivery of capabilityservices through stakeholder engagements Manageleadcoordinatesupport strategic cyber programs aimed at delivering cyber capabilities across the organization Ensure delivered services meet agreedupon standards and expectations Identify gaps and mitigate risks associated with shared service delivery Stakeholder Customer Engagement Proactive stakeholder engagement within the organization IT companies service teams and planning at early stage to share and understand new strategic initiatives and common needs Coordination with various departments and teams to ensure efficient service delivery Interact with key stakeholders to understand needs and anticipate ways in which cyber security solutions can enhance/ meet business needs Qualifications and Skills Cybersecurity Knowledge Proficiency Strong understanding of security principles practices technologies and capabilities Service Management Proficiency in ITIL processes and service management frameworks Delivery Management Strong project management skills including planning execution and monitoring Communication Excellent verbal and written communication skills to interact with various stakeholders and customers Customer Service Ability to engage with customers and ensure their needs are met acting as a customer advocate Problem Solving Proactive approach to identifying and resolving issues with a focus on continuous improvement Collaboration Ability to work collaboratively with different departments and stakeholders to achieve common goals Education BA BS Information Technology or a related field Proven experience in managing shared services or similar roles Technical proficiency in relevant technologies