Job title: Business Systems Support Analyst
Contract Type: Full Time Permanent, subject to 6 months probation
Location: Ballymount, Co. Dublin - Travel to satellite offices on occasion
Salary: €35,000 - 40,000 per annum DOE, paid monthly
The Business Systems Support Analyst is responsible for the ongoing support of the CRM and finance systems, and other key business systems in Culligan Water Ireland (B2B) and Culligan Home Ireland (B2C).
The role will ensure that each system is effectively embedded, aligned to business needs, and fully leveraged to drive process efficiency, data accuracy, and commercial insight.
What this role involves
Systems and Support
Provide day-to-day support to system users, resolving issues and managing escalations
Maintain system documentation, configurations, and user permissions
Training and User Engagement
Develop and deliver system training sessions, guides, and user documentation
Act as a main point of contact for user queries and feedback
Governance and Data Integrity
Ensure data accuracy, completeness, and consistency across all systems
Manage system access controls and maintain compliance with data protection and audit requirements
Reporting Support
Assist with generating reports and dashboards from CRM and finance systems
Help ensure data used for reporting is accurate and aligned across teams
Relationship Management
Successfully manage relationships with all key stakeholders - internally and externally
Build good working relationships with internal teams, including Operations, Finance, Sales, Customer Service, IT, and HR
Requirements
Third‑level qualification in Business, IT, Data/Analytics, or a related field (or equivalent practical experience).
Experience supporting business systems (e.g. Salesforce, HubSpot, Sage, Zoho)
Strong business analysis and problem-solving skills
Additional training or certification in systems administration, data analysis, or CRM/ERP tools is an advantage but not essential
Excellent communication skills across technical and non-technical audiences
Attention to detail
Knowledge of inventory management / fleet management / delivery management / operational excellence
Strong documentation capability (Word, PowerPoint, Excel)
Experience in utilities, customer service, field service or other service‑based industries
ITIL, Project Management or IT certification
Benefits
Monday - Friday Days working pattern
23 days' holiday + Bank Holidays - increasing with long service
Company Pension scheme
Company Sick Pay (after qualifying period)
Shopping discounts with Perks at Work
24 hours access to Employee Assistance Programme
Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression
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