Waterville, County Kerry, Ireland
Pro Shop Supervisor
(Full Time)
The Pro Shop Supervisor ("PSS") position at Hogs Head Golf Club ("HHGC") is a wonderful opportunity to serve at one of the top private, resort golf clubs in the world. HHGC is seeking an experienced, dynamic and innovative ("PSS"). The role functions as an ("PSS") will support the Pro Shop Manager in overseeing the daily operations of the Pro Shop and leading the online retail. The ("PSS") must demonstrate exceptional customer service, a genuine passion for retail, and an innate desire to create memorable experiences. The role requires strong leadership, communication, and organisational skills, fostering collaboration across the Pro Shop team, Assistant Golf Professional, the Director of Golf and other Club departments. This position will work closely with and report directly to the Pro Shop Manager, Assistant Golf Professional, Director of Golf and General Manager of Hogs Head Golf Club. The ("PSS"). MUST possess the service gene and DNA with sincere and genuine desire to provide the ultimate experience for all HHGC Members and Guests.
Facility Information
Hogs Head Golf Club was "Built by Friends, for Friends, for Fun."
Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the "Best New International Course" by Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned by management.
· Assist the Pro Shop Manager in forecasting, purchasing and managing golf merchandise.
· Support the development and implementation of the annual merchandise buying plan.
· Coordinate with the accounting team on purchase orders and inventory management.
· Attend vendor appointments and assist with buying decisions in collaboration with the Director of Golf and Pro Shop Manager.
· Lead the Online Shop, managing product selection, imagery, stock levels and presentation in line with brand standards.
· Prepare and analyse sales and performance reports as requested.
· Merchandise and restock the Pro Shop regularly, ensuring displays are visually appealing and aligned with seasonal trends.
· Assist with guest service operations, including in-person service and phone inquiries.
· Draft and proofread member communications, emails, and other correspondence.
· Manage online orders and inquiries via the Club website and Shopify, ensuring prompt fulfilment and accurate stock adjustments.
· Train Pro Shop staff in merchandising, inventory control and product knowledge.
· Promote a culture of service excellence and safety compliance.
· Process special member orders accurately and efficiently.
· Manage inventory systems (e.g., Jonas) for receiving and tagging merchandise.
· Assist with monthly and year-end physical inventories.
· Lead and maintain standard operating procedures (SOPs) for shipping and order fulfilment.
· Coordinate with management to source and distribute staff uniforms across departments.
SUPERVISORY RESPONSIBILITIES:
· Assist in supervising and managing Pro Shop team members.
· Support scheduling and rostering through Alkimii.
· Participate in staff performance reviews, training and development planning.
· Promote teamwork, motivation and accountability across the department.
COMMUNICATION:
· Report directly to the Pro Shop Manager.
· Clearly communicate expectations, standards and service values to the Pro Shop team.
· Maintain effective communication to ensure alignment of plans, challenges and objectives.
· Address team concerns promptly and assists in finding effective resolutions.
· Participate in recruitment, training and retention of Pro Shop staff.
· Conduct regular team meetings and performance discussions.
· Represent the Pro Shop in Head of Department and management meetings as required.
· Foster positive working relationships across all departments and with Members and guests.
People Management / Training & Development:
· Continuously develop job knowledge by attending all scheduled company training.
· Action any training and development needs of the team.
· Coaches, Mentors and supports all departments.
· Promoting and contributing to a harmonious working environment where all employees are treated with respect and dignity.
· Ensure team members are conversant with and aware of Company standards and that those standards are fully implemented.
· Utilise leadership skills and motivation to maximise employee productivity and satisfaction.
Financial:
· Assist in price comparisons and supplier evaluations to ensure best value.
· Support monthly stocktakes and ensures accurate reporting and reconciliation.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
· Should be proficient in managing Pro Shop merchandise, providing excellent customer service, and handling retail sales.
· 2 to 5 years related experience and/or training; or equivalent combination of education and experience.
· Graduation from an accredited college or university in an appropriate curriculum and background experience in business or marketing.
· Experience in Jonas Software
CRITICAL SKILLS:
* Excellent communication skills, verbal and written.
* Organizational and critical thinking skills.
· Have a positive attitude and excellent interpersonal skills.
* Able to work effectively with and present information to other department heads, staff and vendors.
* Effectively managing a team.
PHYSICAL DEMANDS:
· Must frequently lift and/or move up to 50 pounds.
· Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.
· Required to walk or move to various locations within the property; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
· Schedule must be flexible to include weekends and holidays.
COMPENSATION AND BENEFITSThis is a full-time position. Work - Life balance is important at Hogs Head Golf Club.
· Remuneration DOE
· Staff accommodation can be provided
· Regular Activities and gatherings for all teams across HHGC
· Wellness at work events
· Refer a friend scheme
· Continual training and development
· Goal orientated career growth
· Staff uniforms
· Playing privileges
· Bike to work scheme
· End of year recognition party
· Social events and activities
· Meals while on duty
INSTRUCTIONS ON HOW TO APPLY:
Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary.
Your letter should be addressed to Michelle O'Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.
Please send via email to: ; No Phone calls please.
Expressions of interest should be conveyed no later than 5pm on February 6th 2026.
Job Type: Full-time
Benefits:
* Bike to work scheme
* Company events
* On-site parking
Work authorisation:
* Ireland (required)
Work Location: In person
Application deadline: 06/02/2026