About our CompanyDEITG is a best-in-class technology solution provider for small businesses in Ireland. With a dynamic team of 15 passionate professionals and offices spanning Cork, Dublin, Belfast, and Sligo, we offer a true all-island service experience.Eighteen years of customer and industry expertise have shaped us into leaders you can trust. We're proud to be a Microsoft Gold Partner, a recognised cybersecurity certification body for IASME, Cyber Essentials, and Cyber Assured, we also have earned a Best-in-Class financial benchmark from Service Leadership and Service Desk Institute.About the RoleWe're looking for a driven Coordinator to support the real-time management of technical service tickets and project tasks at DEITG. Reporting to the relevant managers, this role is key to enhancing operational performance across our service and project teams.You'll help streamlining workflows, reducing manual effort, and supporting the adoption of automation and best practices, contributing to DEITG's evolution into a more scalable and efficient organisation.ResponsibilitiesTriage new tickets, set/revise priorities, and dispatch work.Maintain queue hygiene: accurate fields, next steps, and update times.Ensure customers receive timely updatesMonitor SLA compliance and escalate ticketsMaintain dashboards for ticket aging, SLA breaches, and workload balance.Track project tasks and milestones in the project management tool.Ensure engineers update task status and documentation.Coordinate scheduling between project engineers and service work.Communicate progress to stakeholders (internal and external).Maintain project dashboards (milestones, risks, resource allocation).Assist with project reporting and scorecards for EOS L10 meetings.Run daily pulse meetings (tickets + project priorities).Spot bottlenecks and propose process improvements.Facilitate collaboration between service desk and project teams.Set priorities, schedule engineers, update dashboards, send customer/project updates, escalate risks.PersonHighly organized, assertive, detail-oriented.Experience in service or project coordination and administrationThe Benefits of Joining our Team:Salary - €30,000 - €35,000 based on Experience & QualificationsStability - Fulltime Permanent Role, Office basedCareer - Professional Development PlanCertification – Study Leave & Training Support for career progressionFinancial – Salary growth in line with career progressionHolidays - 20 Days AnnuallyImportant DetailsThis is not a remote role; you'll work full-time from our Cork office.Applicants must be EU or EEA citizens (no visa sponsorship available).Ability to commute or relocate to Cork before starting work is required.No agencies or recruiters, please.Work Location: In personReady to start your IT career with a company that invests in your growth?Apply now and take the next step toward becoming an exceptional IT professional.Job Type: Full-timePay: €30,000.00-€35,000.00 per yearBenefits:Company eventsOn-site parkingApplication question(s):Are you a EU or EEA CitizenLicence/Certification:Full Clean Irish / EU Licence (required)Work Location: In person