Overview
Specialist Engineer - Dublin Airport.
An exciting opportunity is now available to join the ESP specialist engineer team at Dublin airport in the position of E-Gate specialist, supporting electronic passport machines at T1 and T2.
This role is reporting directly into the Specialist Engineering Team Leader.
Shift Pattern
Monday to Sunday, 4 on 4 off from 07:*******:00
Responsibilities
Proactive maintenance Activity & Visual checks: Carry out regular floor-walking and pro-active line of sight checks to identify and resolve any issues associated with the specialist equipment, ensure document validation equipment is cleaned and free from debris, replacing worn parts as necessary on a daily basis, also discussing with the officers on a daily basis to ensure they do not have any issues.
Respond to customer incidents assigned by the Global Service Desk and successfully resolve within agreed SLAs.
The calls received by global service desk will be logged in ServiceNow ticket management tool, this will notify the engineer through their mobile phone and will be acknowledged by the engineer who will then attend immediately to the location to resolve.
Fault Diagnosis: Carry out full diagnosis of hardware, software and electrical problems using specialist diagnostic tools as per training procedures and documentation provided.
Updating open incident: Engineer will continue to update the open ticket by adding notes via the phone app and/or taking calls from service desk team members and providing status updates.
Escalate for additional support using the escalation procedure for assistance across local and global expert teams.
Spares management is required to ensure accuracy on volumes, locations and availability of parts onsite for speedy repair and incident resolution.
Excellent communicator: Maintain a high level of communication both verbal and written with customer and colleagues in particular when an issue is being worked to ensure awareness is clear on expected resolution time and planned next steps to resolve.
Requirements
Skills / Competencies / Experience Required:
3-5 years' experience required in a mechanical operations / IT field engineer role for role holder to perform fully and effectively in the job
Good knowledge and experience in IT hardware, Microsoft Desktop software & network fundamentals,
Strong diagnostics and trouble shooting skills
Self-motivated with a willingness to learn and adapt to any new change or situation
Excellent verbal and written communication skills
About ESP Global Services
ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry.
With a dedicated service delivery team, we provide seamless day-to-day support via on-site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us?
Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport.
Be part of a supportive and collaborative team, committed to professional development and innovation.
Receive competitive compensation, including shift allowances and a comprehensive benefits package.
Career growth opportunities within a leading IT support provider in the aviation sector.
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