Incident Management Specialist
We are seeking a skilled Incident Management Specialist to join our team. This role is crucial in ensuring that our services meet and exceed contractual obligations.
* Own the incident management process, identifying and resolving issues promptly.
* Act as a point of contact for escalations related to incidents, providing timely and effective resolutions.
* Support compliance and quality activities, ensuring adherence to industry standards.
* Develop and implement procedures for major incidents, guaranteeing successful outcomes and thorough root cause analysis.
The Incident Management Specialist will collaborate with technical teams and management to ensure seamless handling of incidents, problems, and escalations. They will also lead major incident responses during business hours, facilitating communication and coordination across teams.
Proactive problem management is a key aspect of this role, focusing on the identification, remediation, and permanent resolution of problems. The specialist will develop and implement initiatives to prevent recurring issues, ensuring a proactive approach to service delivery.