Drive customer satisfaction by leading application support teams for financial software solutions.
* Oversee SaaS and on-prem support operations to deliver exceptional service quality.
* Lead, mentor, and grow a skilled team of professionals with technical expertise in Windows/UNIX servers, Oracle, and troubleshooting.
* Build and maintain strategic relationships with key customers to drive business growth.
* Collaborate with product, development, and account teams to exceed customer needs and expectations.
Key requirements include:
* 10+ years of experience in customer support, including 5+ years of leadership experience in customer/application support teams.
* Strong background in SaaS operations and application support, with a focus on financial software.
* Excellent communication, leadership, and customer relationship skills.
A strong track record of process improvement is essential, as well as the ability to manage escalations with urgency and professionalism.