The Hardiman Hotel, a prestigious 4-star property located on Eyre Square in Galway City, is seeking an experienced and highly professional Front Office Manager. This is a critical leadership role responsible for managing and elevating the entire guest reception experience.Key Responsibilities:Operational Leadership: Manage and oversee all front-of-house operations, including reception, concierge, night audit, and guest services, ensuring efficiency and seamless workflow.Team Management: Lead, mentor, and develop the Front Office team through effective recruitment, scheduling, training, and performance evaluations, fostering a culture of exceptional hospitality.Guest Experience: Ensure a welcoming and memorable experience for every guest. Proactively and professionally resolve guest inquiries and complaints with thorough follow-up, upholding 4-star service standards.Financial & Revenue Focus: Work closely with Reservations and Revenue Management to maximize occupancy and achieve sales targets through effective up-selling and inventory control.Standards & Compliance: Ensure all procedures (check-in/out, cash handling, security) are strictly adhered to, and maintain the highest level of professionalism and presentation in the lobby area.Candidate Requirements:Minimum of 2-3 years of proven experience as a Front Office Manager or Assistant Front Office Manager in a 4- or 5-star hotel environment, ideally within the Irish hospitality setting.Essential Technical Proficiency: Expert user of Opera PMS and/or Opera Cloud.Demonstrated ability to lead, motivate, and manage a high-performing team effectively.Exceptional organisational skills and attention to detail, particularly with reservation and financial records.Strong verbal and written communication skills and a polished professional presence.A proven commitment to delivering high-level customer service and fostering a positive team environment.WeOffer:A competitive salary and permanent contract.Complimentary Meals on Duty.Employee discounts.Please email for more information on the position