Overview
Group HR Manager | Advanced Diploma in Applied Employment Law. Join the pre-opening team and lead your next Address, an exciting new destination in the heart of Dublin City Centre.
The General Manager is responsible for all aspects of hotel operations, day-to-day staff management and guest experience. Provide leadership and strategic planning to all departments in support of our service culture, maximised operations and guest satisfaction. Work closely with the hotel owners and other stakeholders.
Responsibilities
* GM duties and responsibilities: work with the Hotel Director on key property issues including capital projects, customer service and refurbishment.
* Prepare, present and achieve the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
* Manage ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded (ReviewPro, Tripadvisor, etc.).
* Deliver hotel budget goals and set short- and long-term strategic goals for the property.
* Develop improvement actions, cost savings across procurement, utilities and payroll management.
* Understand P&L statements and react with impactful strategies.
* Monitor daily business reports and make informed decisions.
* Ensure monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate.
* Maximise room yield and hotel revenue through innovative sales practices and yield management in collaboration with the Hotel Director and Director of Revenue & Brand.
* Prepare monthly financial reporting for owners and Hotel Director; draw up plans and budgets for owners and Hotel Director.
* Respond to internal audits to ensure continual improvement.
Operational Responsibilities
* Hold regular briefings and meetings with all heads of departments.
* Ensure compliance with hotel operating controls, SOPs, policies, procedures and service standards.
* Handle complaints and oversee service recovery procedures.
* Make decisions in the best interest of the hotel and management.
* Maintain cleanliness and uphold product standards.
* Assist in procurement of operating supplies and equipment; contract with third-party vendors as needed.
* Act as final decision maker in hiring key staff while keeping the Hotel Director informed.
* Coordinate with HODs for execution of activities and functions.
* Oversee and manage all departments and work closely with department heads daily.
* Develop and lead the Hotel Executive team to support career progression and development for The Address Academy.
* Be accountable for department-head responsibilities and address guest complaints.
* Provide effective leadership to hotel team members; participate in corporate client handling and, when required, sales collaboration.
* Ensure all maintenance contracts are in place and standards are upheld; uphold legal and safety requirements.
People Responsibilities
Partner with the Human Resources Department on recruitment, onboarding and staff development.
* Recruit to attract top talent aligned with The Address Academy; implement effective onboarding.
* Oversee training programs to equip staff with necessary skills and promote continuous learning.
* Conduct performance reviews with clear goals and feedback; implement improvement plans and recognise high performers.
* Ensure heads of departments follow probation processes.
* Foster a positive work culture, high morale and address grievances promptly.
* Identify and develop high-potential employees for leadership roles; ensure clear career progression paths.
Workplace Safety, Compliance & ESG
* Enforce safety protocols and provide regular training; ensure compliance with labour laws and regulations.
* Maintain ESG commitments, including upholding Gold Medal award for Green Tourism by focusing on Planet, People and Community.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
* Industries: Hospitality
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