Quality Lead – Key Accounts – Vertiv
At Vertiv, we're on a mission to empower the people that will power the future.
From a simple swipe to life-changing medicines, from push notifications to generative AI.
We design, manufacture, and service the products and solutions that keep the world connected.
With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, Vertiv is uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Brief Job Description
You will be a key strategic account quality leader, responsible for managing and strengthening relationships with our most important clients to ensure their satisfaction and long-term success.
You will also monitor the performance of Vertiv offers on customer premises and coordinate the resolution of complex issues to maximize client value and drive revenue growth.
Responsibilities
Monitor day-to-day issues related to key strategic account projects and their respective non-conformance tool.
Drive proper bug resolution on a daily basis.
Conduct proper root-cause analysis of issues identified on key strategic account projects using the 8-D methodology.
Daily reporting of quality performance for key strategic account projects.
Support plant quality managers in driving RCA using the 8-D methodology for key strategic account projects.
Coordinate internal Vertiv resources to resolve issues affecting top key strategic accounts efficiently.
Understand root causes of issues and run associated continuous improvement exercises, including the global quality BU team.
Actively help investigate critical escalations together with technical support and engineering.
Deep-dive with the customer experience team and services organization on identified failure modes (startup, commissioning, transportation...) and define containment and improvement actions.
Ensure data quality entered in the complaint management tool is accurate and reflects real circumstances.
Lead the identification of root causes and the development and implementation of effective corrective and preventive methods.
Analyze various failure reports and recommend corrective action for issues affecting our key strategic accounts.
Maintain an interactive plant quality relationship focused on effective transition of product releases to a manufacturing quality support role, representing the voice of our key strategic accounts.
Interface closely with Engineering, Service, Manufacturing and Product Management to understand and improve product and service quality.
Ensure communication and interaction with Supplier Quality when required.
Other duties and responsibilities as assigned.
Qualifications
A four-year degree in Engineering or a related field, or a minimum of four years of direct job experience in quality assurance, or a combination of the education and experience.
Proficient with word processing, relational databases, data analysis, spreadsheets, planning and desktop publishing programs and software.
Knowledgeable and proficient with various data analysis and problem-solving techniques.
Skilled in interpersonal skills and communications (including presentations) to groups of various sizes and levels within the organization.
Knowledge of applicable quality standards and business models (ISO ****, etc.).
Time Travel Needed
: *****%
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Quality Assurance
Industries: Appliances, Electrical, and Electronics Manufacturing
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