Job Title: IT Operations Coordinator Description: The ideal candidate will play a vital role in ensuring the smooth operation of our technical support team. This involves coordinating with multiple departments, managing customer interactions, and maintaining service level agreements (SLAs). As the first point of contact for inbound calls and tickets, you will record new tickets, triage tickets to engineer queues, and communicate information to customers. You will also track, monitor, and control SLAs, as well as assist with planning and organizing schedules of management and other team members. Responsibilities: