**Key Responsibilities of Customer Success Manager**
We are seeking a skilled professional with solid understanding of Salesforce products and capabilities. The ideal candidate will have expertise in one or more lines of business or clouds, strong consulting skills, and proven results as a Trusted Advisor. The responsibilities include:
* Develop knowledge of customers' Salesforce implementations and promote Salesforce capabilities across Clouds.
* Guide organizational strategy, governance, and change management based on customer needs.
* Apply hands-on Salesforce product knowledge to align platform features with customer priorities.