Security Operations Engineer
The role of a Security Operations Engineer is to provide Tier 1 and Tier 2 operational support for network security, endpoint security, enterprise logging, and cyber ops platforms. This includes triaging issues, troubleshooting problems, resolving incidents, and driving continuous improvement through automation and process optimization.
Key Responsibilities:
* Perform root cause analysis, implement workarounds and preventive measures.
* Escalate complex issues to Tier 3 support teams following defined processes.
* Assist with major incident management, communication, and post-incident reviews.
Operational Support and Administration:
* Provide Tier 1/2 support for routine tasks like deployment, configuration, patching, and upgrades.
* Execute operational runbooks, maintenance activities, and health checks across platforms.
* Monitor system availability, performance metrics, and error conditions.
Automation and Tooling:
* Assist with developing automation scripts and workflows to increase operational efficiency.
* Identify opportunities and drive initiatives to automate routine tasks and processes.
* Evaluate and implement tools for log analysis, reporting, monitoring, and administration.
Knowledge Management and Documentation:
* Document procedures, troubleshooting steps, and remediation actions in knowledge bases.
* Contribute to training materials, runbooks, and technical documentation.
* Promote knowledge sharing across the operations team through mentoring and knowledge transfers.
Continuous Improvement:
* Analyze recurring issues, support tickets, and operational data to identify improvement areas.
* Propose and implement process optimizations and preventive measures.
* Assist with testing and enablement of new tools, technologies, and operational capabilities.
Required Skills and Qualifications:
* 0-4 years of experience in IT operations, system/network administration, or security operations.
* Hands-on technical experience with network security, endpoint security, logging, and security tooling.
* Scripting abilities in languages like Python, PowerShell, Bash for automation tasks.
Benefits:
We offer a premium workspace, flexible hybrid working options, healthcare, pension, and life assurance benefits, subsidized canteen, onsite gym, travel subsidies, and on-site parking. Our holistic benefits enhance the career experience for our colleagues.
We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities, and gender.