Ecommerce experience specialist

Job Description

The Ecommerce Support Representative is a crucial role responsible for delivering exceptional customer experiences by providing timely and effective support to new and existing customers. As a key member of the ecommerce support team, you will play a vital part in helping our customers successfully operate and utilize our payment solutions.



This role requires an individual with excellent communication skills, who can engage with people at all technical levels both internally and externally. You should be able to discuss complex issues, back-end systems, and mobile applications in simple terms.
You will manage incoming queries via phone, email, and web chat while ensuring prompt professional assistance.
Further responsibilities include onboarding merchants' implementation efforts while assisting them through minor migration tasks using configuration settings as needed,
, ----------------------------------- ----------------------------------- Mandatory Skills:

1. A minimum of one year's experience working in a customer or technical support role;

2. Prior knowledge of payment solutions technologies required;