Job Description
Aramark Workplace Solutions are currently recruiting for a Service Centre Quotations Co-Ordinator.
This is a full- time permanent position reporting to the Service Centre Manager on site.
This role supports the delivery of contracted services to our clients.
The successful candidate will be proactive and self-motivated in managing the CAFM / CMMS Systems in use and will have the ability to develop and maintain excellent rapport with clients, customers, team members and maintenance contractors.
Job Responsibilities
Job Responsibilities:
Responsible for the preparation of quotes for all our clients within the Service Centre.
Liaise with the facilities team to handover, progress, update, resolve and close out customer quotations; whilst providing feedback at all key stages to all relevant parties.
Escalating issues to supervisory and Managerial level as appropriate.
Responsible to the Facilities Manager for the day-to-day delivery of quotation support and assistance within the relevant Service Level Agreements.
To be proactive and flexible in supporting general office / Contract / Helpdesk administration duties as required
Service Centre KPI's
Adhering to established Service Centre processes around ticket creation, email management, purchase order creation, job scheduling
Become proficient in all aspects of the Service Centre Agent role and undertake cross training on all aspects within Service Centre profile
Produce metrics and reports for assigned customers as required – daily/weekly/monthly.
Participate in the customer complaint and feedback systems in accordance with relevant internal and contractual processes and procedures.
Actively participate in the development of and roll out of quality systems and processes to the Service Centre function and identify, develop, and implement improvements in customer service support.
Undertake new tasks and training, in line with business development
Qualifications
:At least 2 years' experience of working within a fast-paced office environment.
Previous Call Centre/Customer Service experience is desirable
A good telephone manner & communication skill is a must as client liaison is critical part to this role
You must be an extremely flexible individual for this role and have excellent interpersonal skills.
Excellent interaction, organisation, and communication skills
Planning and organizational skills are also required as the role requires balancing many different duties and being able to prioritise them.
Dependable and able to work independently as well as part of a team
High level working knowledge of MS office packages, Word, Excel, PowerPoint.
Understanding of planned maintenance procedures & building assets.
A basic understanding of good health & safety practices.