About the Role
As an IT Service Analyst, you will undertake the role of being at the forefront of the business helping resolve business IT queries and be a point of contact. You will provide technical support to colleagues while monitoring ticket queues, adhering to realistic Service KPIs, and in compliance with departmental processes.
Responsibilities:
1. Use Service Desk solution to log and resolve customer calls
2. Incident Management including triage, resolution and documentation
3. Answering business IT queries through Teams and phone
4. Updating knowledge base with relevant resolution information
5. Provide on-site and remote support to customers
6. Be responsible for troubleshooting hardware and software issues
7. Install and configure end user computing devices
8. Knowledge and compliance with IT SLAs
9. Monitoring the health of essential systems within the organisation
10. Escalation of incidents to IT Service Analysts and other teams
As a valued colleague within Beauparc IT Service Management, you will have the opportunity to take advantage of training and internal career progression, with a clearly defined plan, alongside your role responsibilities, and the opportunity to collaborate closely with technology and data colleagues across the IT Function. In Technology, we operate a hybrid approach to work, working 3 days in the office and 2 days working remotely, with some flexibility around family and study commitments.
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