Job Overview
The Operations IT Systems Manager is responsible for ensuring the seamless business continuity of order-to-dispatch systems and ICT hardware.
Main Responsibilities
* Monitor and maintain stock management systems to minimize downtime, improve supply chain efficiency, and support overall business performance.
* Act as the main point of contact with external system providers to resolve issues promptly.
* Consult with stakeholders to ensure systems meet evolving business needs.
Key Performance Indicators
* Minimize system downtime.
* Improve supply chain efficiency.
* Sustain high-level business performance.
Tech Support Expertise
The ICT department relies on your expertise in maintaining on-site hardware, troubleshooting issues, and optimizing system performance.
* Maintain on-site hardware including desktops, laptops, phones, and related equipment.
* Troubleshoot ICT issues and optimize system performance.
Business Continuity Planning
Achieve business resilience by developing and implementing disaster recovery strategies and processes.
* Develop disaster recovery plans and procedures.
* Conduct regular business impact assessments.
Knowledge Management
Keep up to date with emerging ICT developments, share knowledge with colleagues, and document best practices.
* Stay current with new technologies and trends.
* Document knowledge and share with team members.
Skills and Qualifications
To succeed in this role, you should possess a combination of technical skills, business acumen, and excellent communication abilities.
* Strong understanding of IT systems and hardware.
* Effective problem-solving and analytical skills.
* Excellent communication and interpersonal skills.
Benefits
This role offers opportunities for career growth, professional development, and a dynamic work environment.
* Professional development opportunities.
* Competitive salary and benefits package.
* Collaborative and inclusive work culture.
About the Job
We are seeking a highly skilled and experienced IT professional to fill this key position.
* Minimum 5 years of experience in IT systems management.
* Proven track record of success in similar roles.
* Strong leadership and teamwork skills.