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Front Office Receptionist/Guest Relations, Kenmare
Location: Kenmare, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: e64b75255870
Job Views: 4
Posted: 16.06.2025
Expiry Date: 31.07.2025
Job Description
We are currently inviting applications for a front office professional with 5* previous hotel experience and proven ability to join our team.
Responsibilities:
* Dealing with all guest enquiries and needs
* Accurate billing of guest accounts
* Handling all correspondence efficiently
* Maintaining good communication with guests, colleagues, and management
* Checking in and out guests efficiently
* Taking reservations on behalf of the hotel
Hours of Work:
8 hours per day, five days over seven, including weekends and bank holidays.
Main Duties:
* Punctuality and high personal appearance standards
* Being friendly, patient, and courteous
* Making guests feel welcome during check-in and their stay
* Ensuring smooth office operations during shifts
* Using initiative to improve customer experience
* Supporting and considering colleagues as a team
* Recording required information in the daily ‘Knowledge Report’
* Relaying comments or queries to management
* Familiarity with fire safety regulations
* Awareness of hotel security
* Attending to management requests
Sheen Falls Lodge and Ring of Kerry Golf are equal opportunity employers committed to diversity and inclusion. Applications are accepted only from individuals authorized to work in Ireland.
Qualifications
Experience in a 5* hotel front office role, including:
* 1-2 years of experience with English proficiency (minimum C1)
* Familiarity with Hotsoft and Tablepath (preferred but not essential)
* Passion for high standards of customer service
* Excellent communication, procedures, and administrative skills
This is a full-time position requiring weekend and evening shifts.
Additional Information
Sheen Falls Lodge, a member of Relais & Châteaux, has received numerous awards since 1991. We seek an individual to help us maintain and improve our standards.
To apply, please email your CV to [contact email].
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