Overview
Join to apply for the Customer Service Agent role at Thorntons Recycling.
The primary function of this role is to handle all customer queries that come into the customer care centre, ensuring customers receive a professional, efficient and prompt response to their query. It requires liaison with multiple internal departments.
Responsibilities
* Delivering the highest levels of care to customer satisfaction
* Providing accurate and timely responses to all queries
* Effectively interacting with other members of the team
* Answering the phones in a timely manner
* Taking orders and allocating to Weight soft system
* Any other duties as required
Person Specification
* Excellent telephone manner
* Excellent customer service skills
* Good knowledge of Dublin/Leinster areas an advantage
* Excellent interpersonal and communication (verbal, phone & written) skills
* Excellent attention to detail skills
* Proven strong interpersonal and team-working abilities
Key Skills Required
* Communication
* Customer Focus
* Initiative
* Professionalism
* Diligence
* Planning/Organisation
* Working with people
Skills
* Customer Skills
* Customer Focus
* Telephone Skills
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Administrative and Support Services
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