Front Office Supervisor Job DescriptionThe focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure.
Your duties will also include the following: Looking after our guests, including check-in and check-out, ensuring a smooth and efficient processReviewing and processing bookings, overbookings and options, whilst maintaining optimal occupancy ratesInvoicing, including managing payments, as well as cash transactions and cashing upOrganisational and administrative tasks in both our front and back office (e.g.
managing no-shows, answering emails, updating guest profiles)Gaining interdepartmental insights into new areas of activity by working in our multicultural teamsSupervising and training front office staff to maintain high standards of customer serviceHandling guest complaints and resolving issues promptly and professionallyCoordinating with housekeeping and maintenance departments to ensure room readiness and address any guest concernsManaging shift handovers to ensure smooth transitions and clear communication between teamsMonitoring and analysing guest feedback to identify areas for improvement in front office operationsAssisting in the development and implementation of front office policies and proceduresEnsuring compliance with health and safety regulations, as well as hotel security protocolsParticipating in regular team meetings and contributing to the continuous improvement of guest services QualificationsWhether you are a hotel professional or changing careers – you will fit in here
Because personality and hosting skills are our priority.
You will also: Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industryBe open and communicative and have a solid command of English; proficiency in additional languages is highly advantageousBe a team player and willing to provide assistance across departments – we achieve our results togetherPossess a minimum of 2 years' experience in a front office or customer service role, preferably in the hospitality industryDemonstrate strong leadership skills and the ability to motivate and manage a team effectivelyHave excellent problem-solving abilities and remain calm under pressureBe proficient in hotel management software and booking systemsPossess strong numerical skills for handling financial transactions and reportsDemonstrate flexibility in working hours, including evenings, weekends, and holidays as requiredHold a relevant qualification in Hospitality Management or a related field (desirable)Showcase a commitment to continuous professional development and staying updated with industry trends