A fantastic opportunity has arisen here at Service Express! We are seeking an additional Field Service Engineer in the Dublin area to join our forward thinking, employee-focused organisation.
This is a full-time onsite position, where you will be working as part of a small team to provide a full installation, maintenance, and repair service to a key customer within the financial services industry. Travel to some other sites may be required, so we offer you a car allowance or an electric car!
We are looking for engineers who are multivendor skilled. Not only will you be a skilled engineer, you will be able to build good relationships with your fellow onsite engineers and data centre employees to ensure a high level of customer satisfaction is maintained.
Are you someone who…
* Thrives on helping others?
* Enjoys solving challenging technical problems?
* Is passionate about working hands-on with computer hardware?
* Feels energized in a collaborative team environment?
This role requires driving to different customer sites throughout Ireland for assigned service calls. You will use your own vehicle; we pay your car allowance and reimburse travel expenses.
What you’ll do:
Customer Service
* Perform maintenance and repairs on data center hardware, including mid-to-high-end servers and storage devices
* Travel to customer sites to troubleshoot and resolve technical issues
* Provide exceptional service by responding quickly and efficiently to customer needs
* Communicate with confidence to ensure customers feel supported and their concerns are addressed
* Identify and proactively escalate potential technical issues
* Assist with data center relocations and inventory audits
Technical Knowledge
* Interpret maintenance manuals and collaborate with engineers to resolve complex issues
* Troubleshoot technical problems efficiently while managing multiple tasks
* Stay updated on industry advancements through training and certification programs
* Serve as a technical expert during sales calls when needed
* Document and share resolutions to improve team knowledge and efficiency
Account Management
* Prepare thorough audits and maintain documentation of service calls
* Proactively analyze and prepare for service calls to ensure quick and effective solutions
* Maintain accurate records of service activities, expenses, and customer interactions
* Collaborate with internal teams including purchasing, operations, and sales
What we’re looking for:
* Strong troubleshooting skills with at least basic knowledge of computer hardware - Any vendor, not specific to IBM
* Someone who is looking to learn and open to cross-training
* Availability for on-call rotation to support customer needs
* Prior field service experience is a plus but not required
* A+ and/or Server Plus certifications preferred but not required
* Ability to lift up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching
What we offer you:
* Comprehensive training program – we hire the will and train the skill!
* €60,000 - €75,000 based on experience
* Access to best-in-class support teams
* Opportunities for personal growth & career advancement
* On-call 1 in 3 weeks, standby rates total additional €4,000 - €5,000 per annum
* Onsite and remote work
* Overtime
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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