Job Description:
A Claims Optimisation Manager is required to lead innovation and process improvement within the claims function. This senior position focuses on using technology, data, and AI to enhance customer experience, reduce cycle times, and improve operational efficiency.
This role oversees a team focused on reimagining claims interactions and implementing data-led solutions that deliver measurable impact. The role requires strong leadership, analytical expertise, and the ability to drive collaboration across multiple departments and partners.
Key Responsibilities:
* Lead and develop a team of product owners and claims specialists to optimise processes and deliver automation and AI-enabled solutions.
* Build a culture of accountability, collaboration, and continuous improvement within the function.
* Work cross-functionally with IT, data science, compliance, finance, and HR to align priorities and governance.
* Oversee the implementation and adoption of digital tools, automation, and AI solutions that improve customer outcomes and operational performance.
* Optimise end-to-end customer journeys, driving efficiency and delivering best-in-class experiences.
* Use analytics to identify trends, manage performance, and report on claims volumes, cost savings, and efficiency gains
* Ensure strong governance, compliance, and risk management across all initiatives.
* Partner with stakeholders to translate insights into practical, data-driven improvements.