We are looking for a Control Room Operative to join our Operations Team, based in Drinagh, Wexford.
As a Control Room Operative, you will play a critical role in ensuring the efficient, safe, and timely operation of the bus network. You'll be responsible for real-time service monitoring, incident management, communication with drivers and stakeholders, and implementing service recovery plans when necessary
Key Responsibilities
* Monitor the live location and performance of bus services using GPS tracking systems and scheduling software.
* Identify and address service disruptions (e.g., delays, breakdowns, accidents, road closures).
* Maintain constant communication with drivers, supervisors, and other departments via radio and internal systems.
* Liaise with external bodies (e.g., emergency services, local authorities) when necessary.
* Respond quickly and efficiently to incidents affecting service delivery.
* Log incidents accurately and escalate where appropriate.
* Implement contingency plans to minimize disruption to passengers.
* Re-route services, deploy standby buses, or adjust schedules as needed.
* Maintain accurate and up-to-date logs of incidents, delays, and operational issues.
* Generate reports for use by management and for performance analysis.
* Provide accurate and timely information to customer service teams to support passenger communication.
* Assist in managing real-time passenger information displays and announcements.
Essential Skills & Qualifications:
* Strong knowledge of local geography and transport network.
* Excellent communication and interpersonal skills.
* Ability to stay calm under pressure and make quick decisions.
* IT-literate, with experience using control room or scheduling software (e.g., Ticketer, iBus, Trapeze).
* Attention to detail and high level of accuracy in logging information.
Desirable:
* Previous experience in a control room or similar operational environment.
* Knowledge of transport regulations and health & safety standards.
* Multi-tasking ability in a fast-paced, live environment.
Working Conditions:
* Job Type: Full-time, Permanent, Shift-based work including early mornings, evenings, weekends, and public holidays.
* Salary: €28,500 -€32,000
* Additional Pay: Overtime pay
* Work Location: in person, based in a control room with access to live operational data and communications systems.
Benefits
* Bike to work scheme
* Company pension
* Life Assurance
* Employee assistance programme
* Free or subsidised travel
* On-site parking
Wexford Bus is committed to a programme of continuous development working to ISO 9001 / 14001 standards.
How to Apply?
Please apply in writing including a cover letter and CV to with the position you are applying for in the title of your email.
Job Type: Full-time
Pay: €28,500.00-€32,000.00 per year
Benefits:
* Bike to work scheme
* Company pension
* Employee assistance program
* Employee discount
* Free or subsidised travel
* On-site parking
Work Location: In person