Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.
You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.
You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.
As a Guest Relations Assistant at Anantara the Marker Dublin Hotel you will be the first point of contact for guests, providing a warm welcome, assisting with requests, and resolving issues to ensure a positive experience.
You will monitor and respond to online guest reviews and comments across various platforms and drive Quality throughout the hotel.
Prior luxury Hotel experience necessary.
Knowledge of Thai culture will be valued.
Must currently have the right to work in Ireland / EU full time.
Specific Duties
* Specific duties are in line with Standard Operational Procedures issued on commencement of employment.
* To carry out two audits per shift to ensure LHQA is achieved by all team members.
* To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
* To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
* Communicate all VIP arrivals, and VIP's houses to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
* Inspect the VIP rooms to ensure the rooms are prepared to Brand/LQA standards and amenities are placed appropriately in the rooms.
* To prepare VIO amenities and welcome cards and organise to be placed in the rooms via In Room Dining.
* To carry out MOD shifts.
* To ensure fire health and safety procedures are being followed at all times.
* To answer all guest feedback/surveys and responses in timely manner within 24 hours.
* To act immediately on in stay surveys and respond to guests.
* To deal with and follow on guest complaints and issues and prevent them for future.
* Drive Quality.
* Manage all VIP requests.
* Complete incident report forms when and if required.
* To regularly follow and update MOD gameplan.
Are you looking for a new challenge? Apply now
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.