Overview
Group Client Communication Manager – Client Communications M/F. Permanent Contract. Business type: Marketing & Communication.
Job title
Group Client Communication Manager – Client Communications M/F
Responsibilities
Strategic Client Communications
- Develop and oversee the execution of across-the-board Client Communication plans related to CACEIS projects with a client impact (Org change, M&A activity, System Migrations, etc.) and participate in internal project workstreams
- Ensure client impact is well understood and an appropriate plan is in place for client engagement throughout the lifecycle of the project
- Showcase CACEIS in Client Communications content and ensure it is depicted coherently
- Provide Specialized SME Communications support for regularly occurring "themes" that span CACEIS
- Provide coverage for incident management client communications and post-incident reporting
- Ensure client-facing teams are updated throughout the lifecycle of the incident on all Client Communications activity
- Maintain tools and channels for dissemination of information
- Maintain updated Distribution Lists to support targeted communication
Operational Client Communication tasks
- Collaborate with BU's to review and edit content to ensure it is understandable to the intended audience
- Maintain calendar of communications to ensure distributions are well spread out
- Set up and monitor indicators/dashboards
- Maintain updated Distribution Lists to support targeted communication
Internal Information Sharing
- Ensure client-facing teams are aware in advance of release to clients and organise information sharing meetings where necessary
- Oversee maintenance and updates for the information sharing channels
- Management of innovation and communication processes
- Develop ability to deliver tailored communications plans
- Leverage multiple communication channels for delivery (OLIS, Flash News, webinars, videos)
- Centralize and streamline communications process to improve speed of approvals & responsiveness to clients
- Provide regularly updated resources to enable client-facing teams to engage with clients and tell an evolving story
Skills
- Have a command of written communication
- Lead a project
- Produce communication content
- Coordinate internal/external players
- Spread a culture of digital innovation
- Monitor developments in his/her field of activity
- Project Management
- Client-oriented Behaviours ("Think Client")
- Compliance
Geographical area
Europe, Ireland
City
Dublin
hybrid
Education
Bachelor Degree / BSc Degree or equivalent
Level of minimal experience
6-10 years
General information
Entity: CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.
CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024).
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.
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