DescriptionWe have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as support the management team in coaching new and existing Associates. Contract Type: PermanentWeekly Hours: 20hrsWhat Will You Do?Day to DayDeputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique ManagerPromote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as requiredComplete any other tasks required by Boutique Management to support the needs of the businessOffer & provide demonstrations (including hand massage) to all customersAssist in unpacking and checking off of new stock deliveries as well as participating in stock takes when requiredCommercial FlairConsistently meet/exceed your personal Key Performance Indicators (KPI's) set by the Boutique Manager to contribute to the success of the CompanyDemonstrate a good understanding of different market types and customersPeopleSupport the management team in the ongoing coaching of the team's product knowledge & understandingBe responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique ManagerFuture FocusMaintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offersSeek opportunities to support Brand through project workUphold the L'Occitane values ensuring PROSPERITY is at the core of everything we doEnsure all online training is completed to ensure your development is a priority whilst with L'OccitaneDriving ResultsAlways provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.Support in-Boutique and external customer eventsAdhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.The Perfect Candidate:A love of retail, it's essential that you want to be in a customer facing environment as we are an experiential brandExcellent customer service skillsConfident and effective communication and listening skillsAble to demonstrate pro-active selling abilityHighly motivated to achieve personal KPI's and contribute towards Boutique objectivesAble to work effectively in a teamReliable, honest and flexiblePositive and friendly attitude as well as consistent ability to operate at your bestWhat we offer you*Discretionary Company Bonus schemeContribution Pension SchemeHoliday Allowance – above statutoryFlexible Bank HolidaysEnhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 yearHybrid working for Office based staff– 3 days in the officeWork from Anywhere Policy – up to 4 weeks a yearVolunteering 1 DayHalf day leave for BirthdayOne day's holiday for NewlyWedsDiscount SchemeMonthly product allocationReward Gateway – company benefits platformCycle to work scheme through Reward GatewayTravel Loan through Reward GatewaySubsidised health & wellbeing planLong service awardssome eligibility criteria may applyAbout L'OCCITANE EN PROVENCEL'OCCITANE EN PROVENCE has been crafting beauty and wellbeing products since its creation in 1976 with the intention of sharing nature's wonders with the world. We believe that beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. We nurture nature and aim to create positive change in the world. And by doing so, we inspire those around us to do the same.Not only an award-winning brand and a premium retailer, L'OCCITANE is proud to be a certified B Corp. From our field producers to our employees, our customers and our charity partners, we aim to leave a lasting, positive impact on our planet and people.L'OCCITANE is an equal opportunities employer, committed to creating a diverse and inclusive workplace that is free from discrimination and harassment. This means that when making decisions about our employees' careers, our main consideration is their ability to do their jobs and develop in their roles.We recruit positive-minded people who share our core values and our commitment to sustainability. In return we offer competitive employment packages with multiple benefits, personal development programs and opportunities to grow and thrive as individuals.