IT Support Manager Opportunity
We are seeking a highly skilled and experienced IT Support Manager to oversee first and second line support across our studios, globally.
This role reports to the Global Service Delivery Director and will involve working closely with colleagues to deliver a seamless service to our users.
* Create a location strategy for Support taking into consideration the need for 24/7 support that follows the sun.
* Drive an automation first, shift left mentality working across all IT teams.
* Align with the ITSM and ServiceNow teams to ensure standard ways of working and driving investment from the tool.
* Utilise Knowledge Management to drive forth automation.
Key Responsibilities:
Manage Local IT Support Teams
Manage and develop the local IT support teams, ensuring that all employees are trained and upskilled to deliver a professional IT support service to our internal users and adhere to ITIL standards where applicable.
Collaborate Globally
Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.
Deliver High-Quality Services
Ensure that all IT assets in the local offices are managed and maintained to a high standard.
Proactive Relationship Management
Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.
Leadership and Communication
Provide regular progress reports to senior management and stakeholders, ensuring compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.
This is an excellent opportunity for an experienced IT Support Lead or Manager with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment.